Gift Baskets Guarantee

Customer Satisfaction
It's always our aim to give you service with sincerity, for all our customers to be totally satisfied with our gifts and gift baskets and our service. We want you to be 100% happy! We stock reputable brands and work closely with our suppliers.

Gift Basket Substitutions 
If the item of your choice is unavailable (seasonal products) we may need to substitute an item of equal or greater value.

Security
Your security is of great importance to us. Your credit card details are fully encrypted using Paypal's encryption technology. When making a purchase with Credit Card you are directed to Paypal's secure webpage. We do not see, store or record your credit card information when you order online.

Privacy
We take your privacy very seriously. We will not share or pass on any of your personal information with any third party for marketing or any other purpose.

Returns Policy
A full refund (minus shipping costs) will be provided for any goods returned to us at your expense. Goods must be in perfect condition with full packaging.
We cannot accept returns on items with personalised engraving.
If the goods you receive are faulty send them back and we will replace them.
After 30 days returns and refunds are subject to manufacturers warranty.

Testimonials - see more

To all the staff at "Gifts on Rathbone"'
Thank you so much for a hassle free shopping experience. My niece received her gift, and loved it.

Thank you for keeping me informed throughout. It is such a pleasant surprise to have dealt with a business that has such wonderful customer service.
I will not hesitate to buy from you again.And thank you again for making this one of the easiest and most pleasant online purchases. 
Kindest regards,
Sandra Shaw
August 2012