Gift Baskets Guarantee


Gifts on Rathbone Guarantee

We want you to be 100% happy with our Gift Baskets and Gift Ideas or we will make it right with either an appropriate replacement or a full refund.

Contact us ph +64 9 459 6070 or

Customer Satisfaction

It's always our aim to give you service with sincerity, for all our customers to be totally satisfied with our gifts and gift baskets and our service. We want you to be 100% happy! We stock reputable brands and work closely with our suppliers.

Gift Basket Substitutions 

If the item of your choice is unavailable (seasonal products) we may need to substitute an item of equal or greater value.

Payment Options

  • Credit Card
  • PayPal - World class security
  • Direct Bank Credit
  • Instore - Cash, Eftpos, Credit Card
  • Layby available

World class security managed by PayPal.
Use your own Credit Card or your PayPal account.


Your security is of great importance to us. Your credit card details are fully encrypted using Paypal's encryption technology. When making a purchase with Credit Card you are directed to Paypal's secure webpage. We do not see, store or record your credit card information when you order online.


We take your privacy very seriously. We will not share or pass on any of your personal information with any third party for marketing or any other purpose.

Returns Policy

A full refund (minus shipping costs) will be provided for any goods returned to us at your expense. Goods must be in perfect condition with full packaging.
We cannot accept returns on items with personalised engraving.
If the goods you receive are faulty send them back and we will replace them.
After 30 days returns and refunds are subject to manufacturers warranty.

Testimonials - see more

Just to say my, 21st key arrived today,  thank you it is so nice to have a company that has great customer service, very prompt and efficient.  I am happy to recommend you to all my friends.
Susan July '13 

To all the staff at "Gifts on Rathbone"'
Thank you so much for a hassle free shopping experience. My niece received her gift, and loved it.

Thank you for keeping me informed throughout. It is such a pleasant surprise to have dealt with a business that has such wonderful customer service.
I will not hesitate to buy from you again.And thank you again for making this one of the easiest and most pleasant online purchases. 
Kindest regards,
Sandra Shaw
August 2012

Hi Michelle
Received the parcel today. Forgot to say it was getting sent to me first then passed on. Not to worry.
Great service and would happily recommend and use your services in the future. Very easy and professional A+.
Thanks again.
Kind regards,
Brent Martens
December 2011

Thank you Michelle for the wonderful gift baskets you send to my staff from time to time.
I believe my staff is the greatest asset of The Gifted Kids Programme. It is so satisfying to know you always provide the appropriate and perfect gift for them when I give you just a few indicators to the personality of each person, the kinds of things they enjoy and the reason for the gift. Your expertise is much appreciated by my staff and by myself.

Kind Regards
Clive Sharpe
Executive Principal Gifted Kids Programme Sept '09