10 Rathbone Street, Whangarei, New Zealand. Phone: +64 9 459 6070

Gift Baskets and Gift Ideas Testimonials

Here are some of the nice things our customers have had to say about us.....

 

Good morning Michelle,
Sorry for the late reply but I've only just picked up the key from couriers due to moving and I would like to thank you from the bottom of my heart. We are just in aw of the your product thank you for making this process just a delight and joy you will hear from us again in the future ....
Claudine
November 2017



Hi,
Just one more email.  The outfit arrived today. And my little granddaughter was blown away by it.
I love the food strong Velcro you have used. It will be useful for a number of years. She will be 3 in December. 
Once again Thank you for all your help
Kind regards Karen x
United Kingdom October 2017



Hello,
Today I have received the shot glasses in good condition!! (and so quickly). You wrapped them extremely well.  Thank you very much for this excellent service!
Kind regards,
Aleida
Netherlands  27.07.17



Hi Michelle
The Matua has arrived safe and sound and looks fantastic thankyou so much for all your wonderful communication and advice very much appreciated - and your awesome customer service :):) 
Have a wonderful day
Jackie
06.07.2017



Received this morning, I am very impressed that it made its way from Whangarei to Carterton overnight.
Am very happy with my purchase, thank you
Jocelyn
22.06.2017 



Hi Michelle 

Patu arrived safely, thanks for your help and awesome service.

Regards
Grahame
May 10 2017



Hi Michelle,
A quick note of thanks for your fantastic service and delivery. Wonderful!
Kind regards,
Terry 
16.02.2017


Hi,
Have received my Key!
Absolutely love it and want to applauded your customer service and turn over time! 
Will recommend you highly! 
All the best 
Emma
February '17 



This was our first using this company and it won’t be the last. It felt like I was buying from an actual store and it had so many personal touches from the well written card, to the amazing wrapping and the personal emails. To top if off they even refunded us without us knowing we were supposed to be refunded. This will be our first port of call when buying for our NZ family.
Tim
Hong Kong 19.01.2017



Hi there Michelle,

I received the key for my daughter today (opened it of course) and I am absolutely stoked with it, please pass on my thank you to the craftsman, awesome work. Merry Christmas to you all at ‘Gifts on Rathbone’

Kind Regards
Debbie
December 2016


Thanks Michelle, 
Beautifully packaged parcel arrived today. Lovely gift wrapping and card exactly as requested, 
I am sure this gift will be a great hit with my granddaughter.
Regards Carol
07.10.16



Hi Michelle

Parcel just arrived, exceptional service all around thanks you very much, the chocolate topped it off! Haha. It's rare to received such great service these days unfortunately and I believe that you should give credit where it is due! 

Regards
Jack 10.05.2016



Hi Michelle

Thank you so much we all love the key it arrived yesterday my son is very happy with his key the paua in his name is awesome absolutely love it thank you for your prompt service and your attention to detail was the best I will definitely tell all my whanau who live here across the ditch about your excellent products and service as it is rare to find thank you again.

Rachel
Australia
March 2016


Hi Michelle,
Just letting you know that we did receive the key on Monday and on time as you had promised,

I would like to say I’m very impressed with your service you have provided, everything you guys have done from the ordering of the key on line, keeping me up to date with progress and just with your professionalism throughout the entire process which has made it a very pleasurable experience dealing with you guys,

Regards.
Ernie   10.03.2016



Hi Michelle,
I received my parcel today. It's exactly as pictured which is great and the quick delivery was even better. 
Thanks again!
Regards,
Elizabeth  23rd Feb 2016


Hi Michelle
I have just received the 21st Crescent - it looks fantastic! 
Thank you so much for your quick service, refunding the $10 for engraving and making the process so quick & easy. 
The chocolate was also a lovely touch!
It was a pleasure dealing with you & I would not hesitate to recommend your company.
Cheers Karen
Feb 2016


Hi Michelle.
I live in Brisbane Aus and traveled home to NZ for Xmas and Kaynes 21st.
I had the key delivered to my Mums and we presented it to my son Yesterday. I just wanted to thank you.
Thank you for the service you provided in the purchase of this key , you showed care and thoughtfulness to level rarely seen And even more rarely appreciated.
As a customer l was blown away by your service and you are a credit to this company but even more so a credit to your family And yourself.
Thank you so much.
Ka Kite
Doug Bettridge
29.12.2015


Thanks Michelle – what a pleasure it’s been dealing with you. Professional, communicative and really smooth in terms of process – I was kept informed every step of the way. And I’m not just saying that because of the Roses’ chocolate unexpectedly included with my order, yum!

My line of work is around training people in ‘customer experience’ and I would have to say, my experience with you would be hard to beat!

Thanks,
Christy
December 2015


Good morning Michelle,
The courier dropped the present off this morning. It is beautifully wrapped.
I would recommend your business to anyone wanting something special at short notice.
Many Thanks.
Have a great day.
Kiri
December 2015


Dear Michelle,

I would like to Thank You from the bottom of my heart.. Both Poncho's arrived today.. They are just as I remember.. I so much appreciate your honesty.. I forwarded a copy of your business card to my family in New Zealand.. for future purchases.. I am still yearning for the red..I asked my Auntie Helen to drop in to see it when she is in town.. and if she thinks it is a good red for me .. she will let me know and I will order it... I also love the possum gloves with the possum fur around the cuff.. My Aunt sent me a few pairs and they now have holes in them... lol

Merry Christmas and Thank you.. Honesty in online ordering is always a concern.. and you were more than honest.. and especially helpful.

Lisa jane
Canada Nov 2015


Kia ora Michelle; I just wanted to say thank you very much for all your efforts with my order.My brother received his gift and according to my sister in-law loved everything.The slippers fit perfectly. Once again thank you so much.
Suzane
Australia Nov '15


Hi Michelle

Thank you for sending through the tracking number.  I appreciate both albums being able to go under the one courier ticket.

Many thanks for your help with organising the albums, your service is fantastic! I know our parents are going to love the albums!!

Thanks once again,
Regards,
Kara Sept 2015


Hi ladies, 
Just wanted to let you know that my Dad has received his gorgeous gift basket and was absolutely delighted with its presentation and yummy contents... As expected, the fudge was enjoyed within minutes  And he's excited to use the cooler bag on Monday at work.... Thank you for the quick easy process and the speedy communication. You've found a new long term customer and I'll certainly be letting my friends and family here in Australia know where to go for their online purchases... Have a wonderful Friday, 
Kind regards from sunny Queensland (sorry, but it's beautiful here lol) 
Sarita.......
Sept '15


Hi Michelle,
I received my parcel today as promised, the figurine is beautiful. Its a gift for my daughters birthday in October with others I purchased through your store which are three gorgeous wee boys, these figurines all represent her family.
I appreciate the careful wrapping and posting of my parcels and your very prompt service I am truly grateful and I thank you so much for the care taken.
Kind Regards
Anita
August 2015


Kia ora Michelle,

Wow what fabulous service you’ve provided! Wonderful thank you.

I got the call early this morning from Rangiora Equestrian and have picked it up. You obviously put a lot of effort, pride and care in the way you wrap your products, protect them and deliver them promptly. Thank you for the great and punctual service and equally for your superb communications around what you were doing where, when and how.

Arohanui from a happy customer.
Brennan
July 2015


Good Morning
I just wanted to say thanks for the great service I received last week when I made a purchase online with you.
I’m thrilled with the Plaque and will definitely keep you in mind for future gifts.
Regards
Michelle
June 2015



Hi Michelle, just a quick email to let you know the 21st key has arrived today and it looks great. Thanks so much for your great customer service and look forward to when our younger son needs one(in 4yrs time).
Bye for now,
Donna Atwaters (Australia)
March 2015

I have purchased from Gifts On Rathbone on two occasions and both times I have found them to be extremely fast & efficient. They have a great personal service element to their business, unlike other online retailers and are happy to ‘go the extra mile’to provide exemplary customer service.  An item I wished to buy was out of stock and they contacted me a few months later when stock was available to see if I still wanted to purchase it which I was thrilled about! I can’t recommend this business highly enough!! Buy with confidence!!
Angela Cummins January 2015

 

Hi Michelle, OMG I LOVE IT, as you said the wood is lovely, thank you so much for the hassle free service and the prompt shipping, I will surely be telling my friends and family all about the great choice I made when I called Gifts on Rathbone yesterday.   Thank you again and have a super week.  Rachel September 2014 


Hi Michelle, Just wanted to say a huge “thanks”. Frame arrived on Thursday, beautifully wrapped, and was unwrapped today by the parents who love it.... An excellent product, and excellent service. Thank you !! Regards, Debby September 2014


Hi Michelle,
Just letting you know the frame arrived this morning & I wanted to say thank you so much for the fast shipping & great packaging.
I will be recommending your site to all I know.
Again Thank you for the great service,
Celina August 2014

Thank you so much, it is for her birthday and that will be perfect timing. Have a wonderful day…you just made mine! J Suzanne July 2014

Hi Michelle,
Thank you for the excellent service of delivering my order from start to finish. It's not often I get to see an order go so smooth and without any mishaps that is the norm when placing an order online.
You are a great asset to Gifts on Rathbone and will highly recommend to my colleagues as future references.
To top it all the finishing touches and care factor of the card is amicable.
Much appreciated
Warm Regards
Kimi  May'14

Thank you very much for ur service and quick delivery! I love the Toki :) its the perfect gift to our employees as we will no longer be working for them. Also my daughter is happily enjoying the chocolate attached as well thank you Jo :):):) Very happy customer and I will be buying from u guys in the future. Respectfully yours Wahati.   May 2014

Morning, just a quick note to say a big Thank you. And how pleased I am with my cloak, amazing and it will become an important part in our family. Great service, people, thank you..Deb May 2014

Hi Michelle

A quick note to say the gift I ordered arrive on time for me to take to Australia.  Thank you so much for all your hard work, checking out the best deal to get the anniversary present to me in time to take to my brother-in-law's.  What wonderful service. I really appreciated it.  I'll certainly be using your service again, and will recommend Rathbone's to others.
Regards
Lesley April 2014

Hi Michelle, It arrived and looks beautiful. Thanks so much for your awesome service. Kind Regards Sharleen February 27th 2014

Hi Michelle, Thank you so much, you guys are awesome with your service. Best Regards Maureen 28th Jan 2014

Dear Sandra
You are all stars at Rathbone!  - this is my second visit and I will use your site for gifts in the future.
Kind regards - Lorraine
Jan '14
Received in less than 24 hours! The best service ever!! Many thanks. Will spread the word!
Lisa 14th January 2014
Dear Michelle and Jo,
Thank you very much for all the info. and I am blown away by your customer service. It's fantastic.
The beautifully wrapped presents arrived today. Thank you very much. Hope you have a very Happy Christmas. Elizabeth
December 2013

Hi Michelle, Thanks so much, brilliant service. It was a Christmas gift for my mother in law who has just been moved from a retirement village in Auckland up to Whangarei so I’ll definitely be using your services again in the future.Merry Xmas to you too.  I’m feeling quite homesick for good old NZ at this time of year. Kindest regards Sue - Australia Dec '13

Kia ora Michelle:-) I recieved my order today.just wanted to say a big thank you for the great customer service yesterday. Myself and staff at our school are very satisfied with the korowai. Naku noa, Te Papapa School:-)
12 December 2013
 
 
Hi Michelle,
Thank you for the lovely service that I received, great communication and prompt delivery, definitely will recommend you and use your services in future.
Kind Regards
Katrina
24 November 2013

Hi, I am delighted with cup cake girls that has arrived safe and sound thank you so much for such great fast service and for the little chocolate (I ate it !! )I would not hesitate to buy from you again and I am more than happy to recommend you to everyone. Thanks Heaps Susan 1st October '13

 

Hello Michelle / Meera I have just received the 'Old Coots' gift I purchased from you. Thank you for such lovely and efficient service.   I really appreciate it. Jocelyn 28th August 2013

Hi Michelle The parcel arrived.  It is beautifully wrapped.  Thank you for great service. Many thanks Marg July 2013

 
Hi,
Just to say my, 21st key arrived today,  thank you it is so nice to have a company that has great customer service, very prompt and efficient.  I am happy to recommend you to all my friends.
Cheers
Susan July '13 

 

Thank you :-) I love being able to order so confidently with you guys :-) Carrie May 2013

 
Hi Sandra, just to let you know the parcel arrived safe & sound today.Many thanks for your great service. :-)
Christine
June 2013
 
Hi Michelle,
Thank you so much for the great service, I will certainly refer people to you and your website. Also thank you for taking the time to talk on the phone this morning.  Looking forward to receiving my little bell. I am sure my sister and brother in law will love it.
Kind Regards
Maureen
April 2013
 
Good morning Michelle.
I have received the rosette pin today and am very happy with it.
Your prompt and informative service was fantastic! I really appreciate the refund of $5 and the personal effort that you went to to email me and let me know.
I will definitely be recommending you to friends and family.
Again many thanks,
Jo.
March 2013
 
 
Thank you so very much - I saw a picture of both the wrapping and gift today - what a beautiful job you guys did :) and yah she has no idea who its from which was my aim - so thanks again - ill definately be using you guys in the future :)
Cheers
Carrie (Australia)
March 2013
 
 
 
Thank you so much Michelle, mum loved the gift, and I loved the fantastic service. Regards Karen
November 2012
 

Hi Michelle, Hope you are having a nice day! Just wanted to let you know that the album arrived today and it is perfect!! Thank you so much for all your help J

Yours Sincerely; Trudy McRandle October 2012

 
To all the staff at "Gifts on Rathbone",
Thank you so much for a hassle free shopping experience. My niece received her gift, and loved it.
Thank you for keeping me informed throughout. It is such a pleasant surprise to have dealt with a business that has such wonderful customer service.
I will not hesitate to buy from you again.And thank you again for making this one of the easiest and most pleasant online purchases. 
Kindest regards,
Sandra Shaw
August 2012
 
 
 
Hi Michelle,
Just wanted to let you know that I have received my parcel. I cant tell you enough how much I love it, and it was wrapped so beautifully. And thank you for the amazing fast service.
I look forward telling all my friends and family about you. And I look forward to ordering more with you.
Please thank your wonderful team on my behalf.
Kind regards
Kirstie
New Zealand July 2012
 
 
Hi Michelle, The pictures are great and they arrived safely 2 weeks ago! they are in perfect order and I couldn't be more pleased. I won't hesitate to order from you again, the service I have received has been excellentI had visited a number of websites for the Splosh pictures before I found your website, but you were the first to offer such a personalised service, for which I am extremely grateful. I would highly recommend your store to anyone.
With best wishes Debbie
England May 2012
 
 
Hi Michelle, Thanks so much for the wedding certificate holder, it  arrived safely this morning and it is nicer than i expected. Thanks  for your quick service and i would not hesitate to purchase from your store again.
Kind Regards, Gay
April 2012
 
 
Thanks Michelle. The bunny arrived yesterday. Your service was 'above and beyond' - I will certainly be recommending you to other people. You have made a little girl very happy.
Kind regards
Kate
March 2012
 
 
 
 
Kia Ora Michelle,
The Korowai Cloaks arrived safely , thankfully and after your follow up , so many thanks for that. I am very pleased that they have arrived and they are beautiful. I would like to add a thank you for and also appreciated your offer to provide a further two cloaks to meet our order. Whilst it was not your responsibility to do so, the fact that you did indicated a higher than average level of integrity and client service.
I would be more than happy to provide a reference for your organisation as a very satisfied customer or you may wish to use our service when advertising.
Once again thank you.
Malcolm Robson
Kaiwhakahaere / Operations Manager
Transcultural Mental Health Services
Capital & Coast District Health Board
Porirua
February 2012
 
 
 
Hi Michelle,
Received the parcel today. Forgot to say it was getting sent to me first then passed on. Not to worry. Great service and would happily recommend and use your services in the future. Very easy and professional A+.
Thanks again.
Kind regards,
Brent Martens
December 2011
 
Hi Michelle,
Sorry about the delay with sending these. Both we and the London crew have been travelling for the past couple of weeks, so the pictures have been a while coming through. At the moment we’ve just got them on a Word file (attached). The promise is that we’ll be getting proper .jpg files in due course. However, these will give you an idea of how the cloak looked. By all accounts, it stopped the show. So many people were interested and impressed. Thank you so much for your help.
 
All the best
Brian Cowan
October 2011
 
 
Hi Michelle,
 
Just to let you know I received T-shirts this morning- all okay and in good order.  Only took 4-days to get here which is amazing.  It was quicker than our internal post!
 
Thanks for help and swift turnaround.
Best Wishes 
Sean
England Sept 2011
 
Hi Michelle,
Parcel received - much thanks again. Really appreciate the smooth order and delivery process and especially the prompt and kind replies to my queries/questions!
I shall certainly be a returning customer in the future to Gifts on Rathbone.
Excellent service!
Kind regards Evelyn April 2011
Hi Michelle & Sandra   Just wanted to let you know that I received the wedding album - it is so lovely! We love it!!!!! It was so well packaged and the little chocolate on the business card was such a nice touch!   Thank you for your great service! Cheers, Jessica March 2011
 
 
Hi Meera,
Thank you very much. It was just what I wanted.
I received it today and the cute little chocolate just made my day.
I will definitely be ordering more from you in the future.
Kind regards Eva  Mar '11
 
Hi Michelle,
 
Thankyou for the awesome gift it was beautifully wrapped and Jennie absolutely loved the clock.
 
Thanks again for the great service :-)
 
Cheers
 
Craig
February 2011 
Michelle
I just wanted to say a big thank you for the trouble you went to following my suggestions re wrapping etc and for the within 48 hour delivery.  Most impressive and lovely article into the bargain!  
Cheers Penny
August 2010
 
 
Thank you Michelle for the prompt, friendly and efficient response and service. Delighted to source a NZ gift within our price range. Look forward to receipt.
Warm regards
Sarah
NZ WIL Programme Convenor
August 2010
Hi Michelle
 
Thank you thank you thank you! My Mum is estatic!!!
You can be sure that I will be using Gifts on Rathbone more often.
Thank you.
 
Best Regards
Lili
Italy  June 2010
 
Thanks Michelle
I've got Mr. Bends yesterday, the ordering process is awesome!!
Cheers
Lillian     June '10
 
 
Thank you so much Michelle.  I really appreciate all the trouble you guys have gone to.  I can now forget about this and look forward to some wedding pics.  You guys rock!
Denise James    April 2010
 
 
Michelle
 
Just a quick note to advise I receive the lilac products this morning in excellent condition.
 
Thank you so much for your help and will truly buy from you again (especially with the current exchange rate I did very well).
 
Thanks again
 
Lyn Australia  26 Mar '10
Michelle
Thank you Michelle for the wonderful gift baskets you send to my staff from time to time. I believe my staff is the greatest asset of The Gifted Kids Programme. It is so satisfying to know you always provide the appropriate and perfect gift for them when I give you just a few indicators to the personality of each person, the kinds of things they enjoy and the reason for the gift. Your expertise is much appreciated by my staff and by myself.
Kind Regards Clive Sharpe Executive Principal Gifted Kids Programme    Sept '09
Michelle & Staff,
First of all let me begin by offering my most sincere gratitude for the outstanding job you and your staff provided me this Christmas 2009. I was able to give a loved one a very special surprise as well as a beautifully wrapped gift basket, which to me is a very big deal. I placed this order internationally and yet it was given the care and attention I believed could only be given if I lived locally. Great job Michelle & staff!!! In my eyes you all are the BEST!!!    
Kind Regards, Dolores Salazar United States          Jan '10

 

Hi Michelle,

I would like to thank you and your wonderful staff for assiting me in obtaining the trunkie suitcase. My daughter, Charlotte, has been playing on it all morning today so the effort was more than worth it.
Thank you again so kindly.
Best wishes,
Lester 
July 09
Singapore

 

Dear Michelle and Girls
THANK YOU FOR ALL YOUR HELP WITH CHRISTMAS 2008!!!!
Mum was DELIGHTED, she thought I had spent at least 250.00 dollars on the Christmas Basket when in actual fact 150.00!!!  When mum told me the basket looked so expensive, I couldn’t thank you all enough!!!  (Mum loves how everything is wrapped so beautifully and with care).  The Great Barrier Island pamper pack also went down a treat!!!!

THANK YOU, THANK YOU, will be back at Easter for the Easter bunny basket with flowers!!! (Sorry, just when you thought it was safe to return to work after Christmas). 

Hope you all had a lovely Christmas, with some sunshine!!!
A BIG hug to you all and a slap on the back for a job well done!!!
xxx
Geraldine
Sweden

 

Hi Michelle,
Y
es, you can certainly let people know that it was good being able to contact a business where a person was willing to go out of their way to help.Being so far away from Whangarei over here in Perth our thoughts were to make sure our Father/Father in law would receive a basket of flowers and goodies and a card to brighten his day.It`s a worry when a family member undergoes surgery and is in hospital and even worse when you can`t just go to the hospital to be there to support them.People like you restore my faith in human nature.Thankyou for delivering the basket and brightening up which was probably the worst day in my Father in laws life.That personal touch is what a business should be all about and money just can`t buy it.Thankyou very much."

Regards,Kerry Hayes,Cottesloe,Perth,Western Australia.  Oct 2008

Dear Michelle
”Thank you so much!!!!  Mum loved her present and said it was beautifully presented and she LOVED the lotions. Will be doing all my future shopping with you guys!  Hope you can get the flower service as well, will keep my fingers crossed for you.
Can't tell you how much I appreciate your care and service.
We are having a heatwave in
Sweden!”
Geraldine
Sweden  June 2008

 

Dear Michelle, 
Thank you for your email, just wanted to let you know that I trawled through about a hundred websites in NZ to find something to send to my family for xmas and I kept coming back to your site (great packaging, value for money and easy to use website) - very impressed so far with my ordering experience.  I work for a mail order company in the UK so it is always refreshing to find a great site in NZ!  Hope you have a great Xmas! 
Warm Regards, 
Susan 
London 


Michelle, 

"I searched high and low for a replacement Kaloo Doudou Bunny for my 1 year old son, on both the internet and every store I could find in Wellington, with no luck. Then I came across Gifts on Rathbone on the internet and emailed Michelle. Not only did she have them in stock, she had the exact one and she put it aside for me immediately.  Knowing how difficult they are to find and how precious my son treats his own bunny, I bought two! I was amazed when they arrived within a day on my doorstep and my son's face upon opening the package was like he'd won lotto!! His reaction was priceless!  Thanks to Michelle for her prompt response to my request and for taking those two doudous from her window display without requiring confirmation or payment from me. My son Zavier will be forever grateful (or at least I will remind him of that in years to come!)."

Kind regards
Derelee Potroz-Smith 
Wellington August 2007

 

 

 

 


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